How to Order

If you have any queries regarding our uniform shop, or about your order, please contact us directly on +44 (0)208 995 0088 or by email at onlinesales@fashionizerspa.com. We are available from Monday to Thursday, 9.30am to 5.30pm and Friday, 9.30am to 5.00pm.

Postage and Packing

All orders incur a P&P charge which is automatically calculated for you when ordering on the website. Please see our delivery page for information on delivery charges.

VAT and Pricing

All prices are subject to VAT of 20%. Prices within the catalogue or website are subject to change without notice.

Special VAT Exemption for EURO customers spending £500 or more

Euro customers please note, if your uniforms bill comes to £500 or more, you will not be charged for VAT. There are two conditions, however – payment must be made directly into our Euro bank account and if you send us your VAT number. Please order by telephone ONLY to take advantage of VAT free garments - we will not be able to refund VAT on garments bought online.

Import duty, tax and charges

Please make sure that you are aware of your country's import tax and or duty charges before you order from us. Fashionizer Spa is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by Fashionizer Spa in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

Returns Policy

Should you need to return or exchange any unworn, unwashed and uncustomised stock garments, in exactly the same condition it was sent to you, you must do so within 14 days of the dispatch date. We recommend that you obtain proof of postage or recorded delivery for any goods that you are returning, as we cannot be held responsibile for parcels that do not arrive. Please allow 12 working days for your account to be credited. Please return the completed Exchange Form provided with the original delivery. Please note that buyers will be charged for the cost of the delivery of the replacement uniforms, as well as the £3 credit/debit card charge. We reserve the right to charge an exchange fee on large or multiple exchanges. Please note that your invoice will be sent to you inside the garment package. To avoid unnecessary exchanges, please refer to our uniform sizing chart to ensure you order the correct sizes or contact our sales team on onlinesales@fashionizerspa.com.

Paying on account

If you wish to have goods delivered prior to payment, you will need to fill in our New Credit Account Form. Once your account has been set up (this will take three to four weeks), you will be able to purchase garments on account up to the agreed credit limit and be invoiced on delivery. Once those details are checked we will dispatch goods within seven days provided your items are in stock at the time of the order and we will invoice you on delivery. Our terms of payment are 14 days.

Online Credit Card Safety

Our ordering system is completely secure. When you pay by credit card, you are transferred to the Pay Pal server where you can enter all your card details safely.